Welcome to Graphics One!

  • OKI pro920WT
    LED Transfer
    Printer

  • iUV-600S
    UV Flatbed
    Printer

  • GO NeoTack
    Dye Sub
    Ink

General Terms and Conditions 

 

General Terms and Conditions 

  • All prices are in U.S. Dollars and are Ex Works.
  • The Purchaser bears all costs and risks involved in taking the goods from Graphics One’s premise or any other designated Ex Works point to the desired destination.
  • The Purchaser is responsible for all Federal, State, and Local Taxes.
  • If the product is shipped outside the United States, the Purchaser is responsible for customs and duties.
  • If freight is arranged by or is on the account of the Purchaser, Insurance is to be arranged and is full responsibility of the Purchaser.
  • At Purchaser’s request and approval, Graphics One will arrange for freight, insurance and/or applicable duties and will be added to the invoice. The Purchaser shall be liable for any inconveniences (such as delays, loss or damages) that may occur regarding the shipment.
  • It is the full responsibility of the Purchaser to follow up and file complaints that regard freight and insurance services.
  • Pricing is valid for 30 days from the date of the quote.
  • There will be a handling fee of $20 for each wire transfer and 3% administrative fee for all credit cards payments.

 

Venue

This Agreement shall be governed by the laws of the State of California in the U.S.A. in the County of Los Angeles with any actions or proceedings associated with the Agreement to be conducted and to be under the jurisdiction of state or federal courts located in the County of Los Angeles, California, U.S.A.

 

Entire Agreement

The terms and conditions contained herein constitute the entire Agreement between the parties and supersede all previous communications, whether oral or written, between the parties. Further amendments or supplements shall only be valid when agreed to by both parties in writing.



Payment Method

  • We accept VISA, MasterCard and American Express credit cards in the United States and Canada only, but reserve the right not to accept credit cards deemed to be non-verifiable. We require a signed authorization form on file before processing any orders. Please call our Customer Service Department at (877) 472-7471 for the form. Credit card orders shipped to other than your billing address may require additional verification and may not be accepted. There is a 3% administrative fee for all credit cards payments.
  • All orders outside of the United States and Canada must be paid by wire transfer.
  • Certified or cashier's checks, please make payable to "Graphics One." Include applicable sales tax and shipping cost.
  • For wire transfer instructions, please contact our Graphics One Customer Service Department at (877) 472-7471. There is a handling fee of $20 for each wire transfer.
  • For Letter of Credit please contact our Graphics One Customer Service Department at (877) 472-7471.
  • We do not receive or ship C.O.D. orders.



U.S. Sales Tax

  • Please add applicable sales tax.
  • All orders that are originating and shipped to California address are subject to California State Sales Tax unless Purchaser is tax exempt or has a reseller permit on file prior to placement of the order.
  • Any other applicable taxes, duties or charges are to account of the Purchaser.



Shipping and Handling

  • FedEx is our primary shipping method for domestic shipments.
  • Other methods of shipment are available upon request.
  • International orders may require additional charges.
  • Purchaser, please call for exact shipping costs.
  • Shipping and handling costs are based on an estimated weight and / or dimensional weight.
  • Freight quotes are valid for one week from date of the quote and may be subject to change after that time.
  • Insurance coverage must be requested at the time of order is placed and there will be additional charge. Should there be an insurance claim, GO will assist with the claim, but risk and loss responsibility remains with the Purchaser.
  • Prices, specifications and availability of products are subject to change without notice.
  • If a product is out of stock when you place the order, we will do our best to inform you the anticipated delivery date.
  • Delivery dates are estimates and dependent upon shipper and other factors.
  • We reserve the right to limit quantities.
  • Product information is provided by the respective manufacturers and suppliers.
  • We are not responsible for any typographic, photographic, technical errors or product changes.
  • If damage occurs with a shipment and Graphics One is requested to assist with the claim, then the request must occur within five (5) days of receipt of item.



RMA's and Returns

  • RMA’s may be requested from the Tech Support Website at www.gotekgroup.com.
  • If the RMA request is approved, a RMA number will be issued and will specify the exact contents for return, together with the reason, i.e., warranty adjustment, customer repair, order problem, etc.
  • The RMA is valid for ten (10) days from the date of issue.
  • The RMA Number must appear on the outside of the carton for any items returned to GO.
  • All returns must be freight prepaid.
  • Freight collect shipments will not be accepted.
  • No return items will be accepted without prior written authorization.
  • If a non-RMA item is authorized to be returned, the items must be in the original packaging, new, resalable condition. It will be subject to a 20% restocking fee.



Technical Support

  • All technical services, installation and training must be arranged and completed within 90 days after receipt of the shipment. After 90 days, GO Tek’s standard charges will apply.
  • Manufacturer’s warranties apply to parts only.
  • Consumables items are not covered by warranty.
  • Graphics One passes on the warranty from the oringinal manufacturers. In some situations, manufacturers provide no spare parts warranties or limited warranties. In this case Graphics One does not provide any warranty.
  • Use of inks not authorized or endorsed by Graphics One LLC voids the warranty on the ink delivery system and the print heads.
  • Installation is defined to be completed upon the printing of the Graphics One’s referenced print file.
  • Some manufacturers do not provide international warranty coverage. Therefore some products may be required to be returned to Graphics One for warranty repair. All shipping costs both ways are the responsibility of the Purchaser. Call for details.
  • All international warranty or repairs, the cost of shipping and insurance for both the directions are at the purchaser's expense.
  • Graphics One’s agreement with some of its suppliers, as well as United States Government regulations, prevent us from exporting certain products.
  • All freight forwarding fees, duties, insurance, taxes and government impositions are the responsibility of the Purchaser.
  • Please contact our Technical Support Department for additional information regarding service and support of products purchased from Graphics One at www.gotekgroup.com

 

On all Printer and Hardware Purchases

  • All technical services, installation and training must be arrange and completed within 90 days after receipt of the shipment. After 90 days, GO Tek's standard charges will apply.
  • Manufacturer's warranties apply to parts only.
  • Consumables are not covered by warranty.
  • Graphics One passes on the warranty from the oringinal manufacturers. In some situations, manufacturers provide no spare parts warranties or limited warranties. In this case Graphics One does not provide any warranty.
  • Use of inks not authorized or endorsed by Graphics One, LLC voids the warranty on the ink delivery system and the print heads.
  • Installation is defined to be completed upon the printing of Graphics One's referenced print file.
  • Some manufacturers do not provide international warranty coverage. Therefore some products may be required to be returned to Graphics One for warranty repair. All shipping costs both ways are the responsibility of the Purchaser.
  • All international warranty or repairs, the cost of shipping and insurance for both the directions are at the purchaser's expense.
  • Graphics One's agreement with some of its suppliers, as well as United States Government regulations, prevent us from exporting certain products.
  • All freight forwarding fees, duties, insurance, taxes, and government impositions are the responsibility of the purchaser.

 

Additional Information

  • All orders are subject to acceptance by Graphics One.
  • Policies are subject to change without notice.
  • Graphics One is not responsible for late or delayed shipments.
  • The execution of a software license may be required for certain products.
  • Our standard policy is that Purchases are non-cancellable and therefore non-refundable. In the case an agreement is reached to cancel an order prior to shipment, then GO may take up to 90 days to refund the money and there may be a cancellation fee deducted from the refund. 
  • No payment terms and conditions on purchase order or other documentation shall have any force or effect.
  • Graphics One retains title to the products purchased from Graphics One until fully paid for. Upon receipt of full payment by Graphics One, title will pass to the purchaser.
  • All shipping terms are Ex Works.  
  • This Agreement shall be governed by the laws of the State of California in the U.S.A. in the County of Los Angeles with any actions or proceedings associated with this Agreement to be conducted and to be under the jurisdiction of state or federal courts located in the County of Los Angeles, California, U.S.

 

International Orders

  • Some manufacturers do not provide international warranty coverage. Therefore some products may be required to be returned to Graphics One for warranty repair. All shipping costs both ways are the responsibility of the Purchaser.
  • All international warranty or repairs, the cost of shipping and insurance for both the Graphics One's agreement with some of its suppliers, as well as United States Government regulations, prevent us from exporting certain products.
  • All freight forwarding fees, duties, insurance, taxes, and government impositions are the responsibility of the Purchaser.

 

  DISCLAIMER:

 GRAPHICS ONE LLC, ITS EMPLOYEES AND/OR AGENTS EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. GRAPHICS ONE LLC, ITS EMPLOYEES AND/OR AGENTS MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY PRODUCTS SOLD. GRAPHICS ONE LLC, ITS EMPLOYEES AND/OR AGENTS SHALL HAVE NO LIABILITY TO ANYONE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR ANY OTHER LIABILITY, LOSS OR DAMAGE ARISING OUT OF OR RELATED TO THE PRODUCTS. GRAPHICS ONE LLC, ITS EMPLOYEES AND/OR AGENTS ARE NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LOST DATA, OUTSIDE CONSULTING FEES OR ANY OTHER SUCH COSTS OR EXPENSES. OTHER RESTRICTIONS MAY APPLY. IN ALL CASES GRAPHICS ONE'S TOTAL LIABILITY SHOULD NOT EXCEED $100.00. Copyright Graphics One LLC. All prices and product specifications are subject to change without notice. Product descriptions, specifications and performance are subject to change and may not reflect actual production capabilities. Graphics One is not responsible for any incorrect information on our site in specification sheets and urges any buyer or potential buyer to test the product prior to making a purchase.  Graphics one LLC has no liability or responsibility to connection therewith. The Graphics One logo, "Your Imaging Partner", GO ezFILL System, GO ezPOP, GO ezPOSTER, GO ezDISPLAY, GO ezBANNER, GO ezGROMMET, GO Liquid Shield, GO Film Shield, GO eInk, GO gInk, GO pInk, GO xInk, GO Atomic Clean and Flush, GO uFill, GO POWERTABS, GO GEO Media, GO RIO, Go RIO TX, Go Xtreme, GO dMax, GO dMax4, GO Max Rip, GO EcoOne XG, GO Proofview and GO uPress are trademarks or service marks of Graphics One LLC and may be registered in certain countries. All product names used herein may be registered or trademarks of the suppliers of the products and should be identified as such on the products when received. All trademarks or service marks are the property of their respective owners.

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