Graphics One Tek Group is a technical service organization focusing on the large and grand format printer market. GO Tek Group provides service, installation and multiple training programs aimed at providing you or your customers with the specific knowledge and skills needed to do your job.
With this capability, GO Tek Group greatly adds value to your operation, increases customer satisfaction, enable customers to maintain high productivity, minimize customer’s ramp up period, minimize customer down time, provide support to sales department and decrease support costs by enhancing your ability to resolve issues quickly.

Additionally, GO Tek Group, now offers common major replacement parts and accessories for many of the large and grand format printers including Mutoh, Mimaki, EPSON and Roland printers. These spares are either OEM parts or alternatives which provide similar or better performance than the originals.

GO Tek Group offers several training programs aimed at giving our customers the specific knowledge and skills needed to perform their roles successfully. Training is available in two formats: Classroom Training at a GO designated location, or Onsite Training, available to customers who want their personnel to be trained at their own location.

All of our training staff have obtained Instructor Certification from our vendors, and are enrolled in continuous education programs to keep their knowledge and skills current. Our training programs are designed to give the student the knowledge needed to fully understand the process they are involved in and provide the hands-on experience to develop the skills they need to successfully perform their tasks.

For a comprehensive list of spare parts please click GO Spare Parts SpecSheet.

Basic Service Provider Care
Part # : TS-BTC
Duration: 2 days
Target Market: New Dealers; New tech support staffers; end customers that need to be self supported.

Key Topics
Site Survey
Unpacking
Basic Installation Procedure
Wasatch Installation and Troubleshooting
Wasatch Operation
Basic Color Management
Value Jet Technology Overview
Value Jet Installation
Value Jet Adjustments
Value Jet Troubleshooting
RMA Procedure
Technical Support Policy

Options Available
Classroom Training at GO specified locations and dates: $495 per participant
Training Onsite: $950 per day with a minimum of 3 days
Webex Training over the internet: $99 ( two hour )

Other Courses
Advanced Color Management
Color Separation
Textile and Dye Sublimation
Workflow Fundamentals
RIP Use in a Real World Environment